Frequently Asked Questions
1. How long does order processing take?
Orders are generally processed within 3–5 business days after payment is confirmed. Processing may take longer during holidays or promotional periods.
2. How long does shipping take?
Orders shipped to the United States generally arrive within 10–20 business days after dispatch. Delivery times are estimates and may be affected by customs, carriers, weather, or holidays.
3. How much is shipping?
Standard Shipping costs US$5.99 per order. Orders of US$75 or more qualify for free standard shipping. The free-shipping threshold is calculated after discounts and before taxes and shipping.
4. How can I track my order?
Once your order has shipped, we will email the available tracking information. Tracking may take 1–3 business days to update after a shipping label is created.
5. Can I change or cancel my order?
Please contact service@aveliqora.it.com as soon as possible, preferably within 12 hours of ordering. We will do our best to help, but changes may not be possible after dispatch. This does not affect any applicable statutory cancellation rights.
6. What is your return policy?
For eligible products, contact us within 7 calendar days of delivery to request a change-of-mind return. Please send the item back within 7 calendar days after notifying us.
Under our voluntary return policy, items must be unopened, unused, untested, and complete, with any original hygiene seals intact. Please contact us for return instructions before sending your parcel. These voluntary deadlines do not shorten applicable statutory withdrawal periods or limit your rights concerning faulty or incorrect goods.
7. Can opened cosmetics or used beauty tools be returned?
Opened, swatched, or used cosmetics are excluded from our voluntary change-of-mind return policy. This also applies to worn or altered false eyelashes and used or washed brushes, puffs, sponges, eyelash curlers, and eyebrow razors.
These exclusions do not affect your rights if an item is faulty, damaged, incorrect, or not as described. Any statutory hygiene exception applies only where its legal conditions are met.
8. What should I do if my order arrives damaged or incorrect?
Email service@aveliqora.it.com promptly with your order number, a description of the problem, and photographs if available.
For leaking products or damaged packaging, retain the item and packaging where practical until we provide instructions. We will review the issue and arrange an appropriate remedy. We cover reasonable return costs for confirmed faulty, damaged, or incorrectly supplied goods. Your statutory rights are not subject to our change-of-mind return deadline.
9. How do I choose a foundation, blush, or eyebrow pencil shade?
Review the shade descriptions and available swatches on the product page. For foundation, consider both your skin depth and undertone. For blush and eyebrow pencils, consider your preferred finish and intensity.
If you need help, email us with the product and shades you are considering before placing your order.
10. Will the colours look exactly like the photographs?
Colours may appear differently depending on lighting, screen settings, skin tone, and application. Product photographs and swatches are intended as guides. Please review the product description and shade information before ordering. Your item must still match its description and arrive free from defects.
11. Do you ship internationally?
Available destinations are shown at checkout. International delivery times vary by location. Local duties, import taxes, or customs clearance fees may be payable by the recipient unless expressly included or collected at checkout.
12. How can I contact AVELIQORA?
For product questions, shade enquiries, or order support, email service@aveliqora.it.com. Please include your order number when enquiring about an existing purchase.
Business Operator: L'OREAL HONG KONG LIMITED
Company Address: Shop M20, MTR Floor, 193 Prince Edward Road West, Mong Kok, Kowloon, Hong Kong.
Email: service@aveliqora.it.com
Please contact us for the correct return destination before posting any items.