Terms of service

Welcome to AVELIQORA. This online store is operated by L'OREAL HONG KONG LIMITED (“we,” “us,” or “our”). These Terms govern your use of our website and purchases from our store. Please read them together with our Return & Refund Policy, Shipping Policy, Payment Policy, and Privacy Policy before ordering.

Using Our Store

You must have legal capacity to enter into a purchase contract and be authorised to use your chosen payment method. Please provide accurate contact, delivery, and order information.

You may not use our website for unlawful activity, fraud, infringement, or interference with its operation or security.

Products and Descriptions

We offer cosmetics and beauty tools, including complexion products, colour cosmetics, false eyelashes, makeup brushes, puffs, eyelash curlers, and eyebrow grooming tools.

Product shades, quantities, sizes, materials, included components, and usage instructions are specified on each product page. Gold-coloured packaging or tool finishes should not be understood as solid gold unless expressly stated.

Product photographs and swatches illustrate the products. Lighting, screen settings, skin tone, and application may affect colour appearance. These differences do not excuse damage, an incorrect item, or a material difference from the product description.

Product Use and Care

Please read product labels, ingredient information where provided, usage instructions, and care guidance before use. Use products only for their intended purpose.

Individual preferences and experiences may vary. We do not guarantee a particular cosmetic result unless expressly stated in the product description.

Keep beauty tools clean and follow the relevant storage and care instructions. Do not use damaged tools or share personal-use applicators. Product-use guidance does not limit your rights concerning defective products or other rights protected by applicable law.

Orders, Prices, and Payment

Available payment methods, the transaction currency, and applicable checkout charges are displayed before payment. An automated order acknowledgement confirms receipt of your order; acceptance occurs when we send an express acceptance or dispatch confirmation.

Before acceptance, we may decline an order for a genuine reason, such as unavailable stock, an obvious pricing error, or suspected unauthorised payment. We will notify you and refund any amount collected for a declined order.

We will not substitute a product or shade, or charge a corrected higher price, without your agreement. Price changes do not retrospectively change accepted orders.

Promotional codes and discounts are subject to the offer terms and the options available at checkout.

Delivery, Cancellation, and Returns

Please review our Shipping Policy for processing times, delivery estimates, and charges. Cancellation and return requests are handled under our Return & Refund Policy and applicable law.

Our voluntary change-of-mind return policy excludes opened or used cosmetics and used beauty tools, as detailed in that policy. Any statutory exception for unsealed hygiene goods applies only where its legal conditions are met.

These restrictions do not remove your rights concerning faulty, damaged, incorrect, or misdescribed products, or any other mandatory consumer rights.

Website Content and Third-Party Services

Our branding, photographs, designs, and website materials belong to us or their respective rights holders. You may use the website for personal shopping, but may not commercially reproduce protected content without permission or another lawful basis.

Third-party payment services and linked websites have their own terms. Their involvement does not remove our obligations as the seller.

Personal information is handled as described in our Privacy Policy. Accepting these Terms is not a substitute for any separate consent required by law.

Responsibility and Mandatory Rights

We remain responsible for our contractual obligations and rights that cannot be excluded by law.

Nothing in these Terms excludes liability for fraud, death or personal injury caused by negligence where such exclusion is prohibited, or any other non-excludable liability. Your mandatory consumer protections remain unaffected.

Governing Law and Updates

These Terms are governed by the laws of Hong Kong, without depriving consumers of mandatory protections or court access available under applicable law in their country of residence. Please contact us first if you have a concern so we can try to resolve it.

Updates will be posted on this page. The terms agreed when your order was placed continue to apply to that order unless a lawful change is agreed with you.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Contact

Store Name: AVELIQORA
Business Operator: L'OREAL HONG KONG LIMITED
Company Address: Shop M20, MTR Floor, 193 Prince Edward Road West, Mong Kok, Kowloon, Hong Kong.
Email: service@aveliqora.it.com