We want you to feel confident shopping with AVELIQORA. For eligible products, you may request a change-of-mind return within 7 calendar days after delivery. Please send the item back within 7 calendar days after notifying us.
These voluntary return periods do not limit any longer statutory withdrawal periods or your rights concerning faulty, damaged, incorrect, or misdescribed goods.
Return Eligibility
To qualify under our voluntary return policy, items must be:
- Unused, untested, and free from customer-caused damage;
- Unopened, with any original hygiene or tamper-evident seals intact;
- Complete with their original accessories, protective caps, and included components;
- Returned with original packaging where reasonably possible;
- Accompanied by an order number or other proof of purchase.
Makeup sets and tool bundles must contain all supplied items. Please contact us for return instructions before shipping your parcel.
These conditions apply to voluntary change-of-mind returns and do not override statutory inspection or withdrawal rights.
Non-Returnable Items
Our voluntary change-of-mind return policy does not cover:
- Cosmetics that have been opened, swatched, tested, applied, or otherwise used, including foundation, primer, setting spray, powder, blush, eyeshadow, and eyebrow pencils;
- False eyelashes that have been worn, trimmed, altered, or exposed to adhesive or makeup;
- Makeup brushes, puffs, sponges, eyelash curlers, and eyebrow razors that have been used or washed;
- Products with broken or removed hygiene seals;
- Incomplete sets or products damaged through misuse, improper care, accidental damage, or normal wear.
Choosing a standard shade or product variation does not automatically make an otherwise eligible item non-returnable.
These exclusions do not remove your rights if an item is faulty, damaged on arrival, incorrect, or not as described, or where a return is required by applicable law.
Shade Selection
Please review product descriptions and available shade information before ordering. Colours may appear differently depending on lighting, screen settings, skin tone, and application.
If you change your mind about a shade, unopened and unused products may be returned under the eligibility requirements above. Opened or swatched cosmetics are excluded from our voluntary change-of-mind policy.
If we send a different shade from the one you ordered, please contact us so we can arrange an appropriate remedy.
Damaged, Defective, or Incorrect Items
Inspect your order promptly after delivery. Email service@aveliqora.it.com, preferably within 7 days of delivery, with your order number, a description of the issue, and photographs if available.
For leaking or damaged cosmetics, please retain the product and packaging where practical until we provide instructions.
We will assess the issue and arrange an appropriate repair, replacement, or refund in accordance with applicable law. We cover reasonable return shipping costs for confirmed faulty, damaged, or incorrectly supplied items.
Reporting an issue after seven days does not remove your statutory rights.
Return Process
- Email service@aveliqora.it.com with your order number and the items you wish to return.
- We will provide return instructions and confirm the applicable return address.
- Package the items securely and retain proof of posting. A tracked shipping service is recommended.
Please do not send returns to our company address or the address on your shipping label unless we confirm it as the correct destination. A statutory withdrawal does not depend on our prior approval.
For change-of-mind returns, customers pay direct return postage unless we have agreed otherwise or applicable law requires us to cover it. Return postage varies by carrier and location.
Original shipping charges are generally excluded from voluntary change-of-mind refunds, except where reimbursement is required by law. We do not charge a restocking fee.
Refunds
After receiving and assessing your return, we will notify you of the outcome and explain any refusal or lawful deduction.
Approved refunds are submitted to the original payment method within 5–10 business days, or sooner where required by law. Your bank or payment provider may take additional time to display the credit.
Exchanges
We do not offer direct exchanges. If your return is eligible, you may return the item for a refund and place a new order for your preferred product or shade.
This does not affect replacement remedies for faulty or incorrect items.
Order Changes and Cancellations
Contact service@aveliqora.it.com as soon as possible, preferably within 12 hours of ordering, if you need to change or cancel your order.
We will try to accommodate your request, but changes may not be possible once your order has been dispatched. If an order has already shipped, applicable return and statutory withdrawal rights still apply.
Missing Packages
If tracking shows “delivered” but you cannot locate your parcel, check with household members, neighbours, building management, and the carrier, then contact us promptly.
We will investigate and may request reasonable supporting information. A delivered tracking status does not automatically prevent a replacement or refund where required by applicable law.
Statutory Withdrawal Rights
Where EU/EEA distance-selling withdrawal rules apply, eligible customers generally have 14 days after delivery to notify us of withdrawal, followed by 14 days to return the goods.
The withdrawal right may not apply to goods supplied with a health or hygiene seal that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery, where the legal conditions for this exception are met. Opening ordinary outer packaging does not automatically remove statutory withdrawal rights.
For a valid statutory withdrawal, we reimburse applicable payments, including standard outbound delivery costs, within 14 days of receiving your withdrawal notice. Where permitted, we may withhold reimbursement until we receive the goods or evidence of their return, whichever occurs first. Additional premium-delivery charges need not be reimbursed.
Customers pay direct return postage where legally permitted and disclosed before purchase. Any deduction for diminished value will be made only where permitted by applicable law.
Customers elsewhere retain all mandatory withdrawal, warranty, and consumer rights available under applicable law.
Contact
Store Name: AVELIQORA
Email: service@aveliqora.it.com
Business Operator: L'OREAL HONG KONG LIMITED
Company Address: Shop M20, MTR Floor, 193 Prince Edward Road West, Mong Kok, Kowloon, Hong Kong.
Please contact us for the correct return destination before posting any items.